PRIVACY POLICY

We collect the following types of personal information:
 

INFORMATION YOU PROVIDE TO US:

When you request a quote or contact us through our website, we collect:
• Your name
• Email address
• Phone number
• Details about your item and the service you need
• Photos of your items (if you choose to upload them)
 

This information is collected through our contact forms and quote request forms.
 

INFORMATION COLLECTED AUTOMATICALLY:

When you visit our website, we automatically collect:
• Your IP address
• Browser type and version
• Pages you visit on our site
• Time and date of your visit
• Time spent on pages
• Referring website
• Device type (mobile, tablet, desktop)
 

This information is collected through cookies and similar tracking technologies.
 

PHOTOGRAPHS OF YOUR ITEMS:

When we provide our metal plating and restoration services, we may take before and after photographs of your items for:
• Quality control and documentation purposes
• Use in marketing materials, social media, and our website gallery
• Showcasing our craftsmanship and completed projects
 

By using our services, you consent to our use of photographs of your items for marketing and promotional purposes. We typically do not include your name or identifying information when sharing photographs unless you specifically request us to do so.
 

You have the right to request removal of photographs at any time by contacting us, and we will remove them from our marketing materials and social media promptly.

We use your personal information for the following purposes:

SERVICE DELIVERY:

• To respond to your quote requests and inquiries
• To contact you about your items and services
• To provide metal plating and restoration services
• To send invoices and receipts
• To follow up on completed work
• To provide customer support
 

BUSINESS OPERATIONS:
• To improve our website and services
• To understand how visitors use our website
• To maintain business records
• To comply with legal obligations
 

MARKETING (WITH YOUR CONSENT):
• To send occasional updates about our services (very rarely, approximately twice per year)
• To share before and after photos of completed work on social media and our website (consent provided by using our service)
• To showcase our craftsmanship in marketing materials (consent provided by using our service)
 

You can opt out of marketing communications at any time by contacting us. If you wish us to remove photographs of your items from our marketing materials, please contact us and we will do so promptly.

DATA STORAGE:
 

Your information is stored securely in our Wix website dashboard. When you submit a contact or quote request form, your details are automatically saved in our customer management system within Wix.
 

We do not actively transfer your data to external databases or systems.
 

DATA RETENTION:
 

We retain your personal information for as long as necessary to:
• Provide you with our services
• Maintain business records
• Respond to any follow-up inquiries
 

DATA SECURITY:
 

We implement appropriate technical and organisational measures to protect your personal information, including:
• Secure website hosting through Wix (SSL encryption)
• Limited access (only the business owner has access to customer information)
• Regular security updates and monitoring
 

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties.
 

We may share your information with the following trusted service providers:
 

WIX.COM:
Our website is hosted on Wix, which provides our website platform and contact form functionality. Wix processes and stores form submissions on our behalf. Wix's privacy policy can be found at: https://www.wix.com/about/privacy
 

GOOGLE ANALYTICS:
We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google's privacy policy can be found at: https://policies.google.com/privacy
 

META (FACEBOOK) PIXEL:
We use Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. This allows us to show relevant ads to people who have visited our website. Meta's privacy policy can be found at: https://www.facebook.com/privacy/policy

These service providers only process your data on our behalf and are not permitted to use it for their own purposes.
 

LEGAL REQUIREMENTS:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
 

WHAT ARE COOKIES?
 

Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand how you use our site.
 

COOKIES WE USE:
 

ESSENTIAL COOKIES:
Required for the website to function properly. These cannot be disabled.
 

ANALYTICS COOKIES (Google Analytics):
Help us understand how visitors interact with our website by collecting anonymous information.
 

ADVERTISING COOKIES (Meta Pixel):
Allow us to show relevant advertisements on Facebook and Instagram to people who have visited our website.
 

MANAGING COOKIES:

You can control cookies through our cookie consent banner when you first visit our website. You can also manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
 

For more information about cookies and how to manage them, visit: www.allaboutcookies.org

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
 

RIGHT TO ACCESS:
You have the right to request a copy of the personal information we hold about you.
 

RIGHT TO RECTIFICATION:
You have the right to request that we correct any inaccurate or incomplete personal information.
 

RIGHT TO ERASURE ("Right to be Forgotten"):
You have the right to request that we delete your personal information, subject to certain legal exceptions (such as tax record requirements).
 

RIGHT TO RESTRICT PROCESSING:
You have the right to request that we limit how we use your personal information in certain circumstances.
 

RIGHT TO DATA PORTABILITY:
You have the right to request that we transfer your personal information to another service provider in a structured, commonly used format.
 

RIGHT TO OBJECT:
You have the right to object to our processing of your personal information for marketing purposes or based on our legitimate interests. This includes the right to request removal of photographs of your items from our marketing materials and social media.
 

RIGHT TO WITHDRAW CONSENT:
If we process your data based on your consent (such as for email marketing), you have the right to withdraw that consent at any time. For photographs of your items used in our marketing, you can request removal at any time by contacting us.
 

HOW TO EXERCISE YOUR RIGHTS:
 

To exercise any of these rights, please contact us at:
 

Email: stevensonplaters@gmail.com
Phone: 07391 007 123
Address: 34 Woodgrange Avenue, Harrow, London HA3 0XD
 

We will respond to your request within 30 days.

As part of our metal plating and restoration services, we may take before and after photographs of your items.
 

USE OF PHOTOGRAPHS:
 

We may use photographs of completed work for:
• Our website gallery (showcasing our work)
• Social media posts (Facebook, Instagram)
• Marketing materials and advertisements
• Promotional purposes
 

YOUR CONSENT:
 

By using our metal plating and restoration services, you consent to our use of photographs of your items for the purposes described above.
 

We will not include your name or other identifying information when sharing photographs unless you specifically request us to do so.
 

RIGHT TO REQUEST REMOVAL:
 

You have the right to request removal of photographs of your items at any time. If you wish us to remove photographs from our marketing materials or social media, please contact us and we will do so promptly.
 

To request removal, contact:
Email: stevensonplaters@gmail.com
Phone: 07391 007 123

Our website may contain links to third-party websites, such as our social media pages (Facebook, Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.