Terms & Conditions

These are the Terms and Conditions of Stevenson Platers, a family-run metal plating and restoration business established in 1962.
 

Business name: Stevenson Platers
Address: 34 Woodgrange Avenue, Harrow, London HA3 0XD
Phone: 07391 007 123
Email: stevensonplaters@gmail.com
Website: www.stevensonplaters.co.uk

We provide professional metal plating and restoration services, including but not limited to:
 

• Gold plating
• Silver plating
• Chrome plating
• Nickel plating
• Copper plating
• Church restoration (chalices, altar items, liturgical metalware)
• Antique restoration
• Metal polishing and finishing
• Re-Tinning
• Re-Upholstery
• Repair services (where feasible)
 

All services are provided with professional care and expertise developed over three generations of craftsmanship.

QUOTE REQUESTS:
 

You may request a quote by:
• Submitting a quote request form on our website
• Emailing us at stevensonplaters@gmail.com
• Calling us on 07391 007 123
 

To provide an accurate quote, we require:
• Clear description of the item and service required
• Photographs of the item (if possible)
• Details of any damage or repairs needed
• Your contact information
 

QUOTE VALIDITY:
 

All quotes are valid for 30 days from the date of issue. After 30 days, we reserve the right to revise the quote due to changes in metal prices or other material costs.
 

QUOTE ACCURACY:
 

Quotes are estimates based on the information you provide. If we discover additional work is required when we examine the item, we will contact you for approval before proceeding with any additional work. The price may be adjusted accordingly, but only with your explicit approval.
 

QUOTE ACCEPTANCE:
 

By proceeding with our services (delivering your item to us or authorising work to begin), you accept our quote and these Terms and Conditions.

PAYMENT OPTIONS:
 

We offer flexible payment options:
• Pay in full before work commences, OR
• Pay in full upon collection of completed item
 

You may choose whichever option is most convenient for you.
 

DEPOSITS FOR LARGE JOBS:
 

For projects valued over £2,000, we may require a 50% deposit before work commences. We will inform you if a deposit is required when providing your quote.
 

ACCEPTED PAYMENT METHODS:
 

We accept the following payment methods:
• Cash
• Bank transfer (BACS)
• Cheque (with prior arrangement)
 

We do not currently accept card payments or PayPal.
 

PAYMENT DUE:
 

If you choose to pay upon collection, payment is due in full when you collect your item. We cannot release items until payment has been received in full.
 

OVERDUE PAYMENTS:
 

Items will not be released until full payment is received. Uncollected items may be subject to storage fees (see Section 10).

TYPICAL COMPLETION TIME:
 

Our typical turnaround time is 1-2 weeks for most items. However, completion times vary depending on:
• The complexity of the work required
• The number of items in our workshop
• Current workload
• Whether additional repairs or preparation work is needed
• Availability of materials
 

ESTIMATES ONLY:
 

All turnaround times are estimates and not guarantees. We strive to complete work within the estimated timeframe, but we cannot guarantee specific completion dates.
 

We will keep you informed of progress and notify you if there are any significant delays.
 

EXPEDITED SERVICE:
 

Rush jobs may be accommodated on a case-by-case basis. Please contact us to discuss urgent requirements. Additional fees may apply for expedited service.

When using our services, you agree to:
 

PROVIDE ACCURATE INFORMATION:
• Give an accurate and complete description of your item
• Disclose all known damage, previous repairs, or issues with the item
• Inform us of any sentimental, religious, or historical significance
• Provide your correct contact information
 

PROVIDE PHOTOGRAPHS (IF SHIPPING):
• If you are shipping items to us, provide clear photographs before sending
• Photos should show all angles and any areas of concern
• This protects both you and us by documenting the item's condition
 

ARRANGE SECURE SHIPPING:
• If you are shipping items to us, you are responsible for arranging secure, insured shipping
• We recommend using a tracked and insured courier service
• We are not responsible for items lost or damaged in transit (see Section 8)
 

COMMUNICATE CLEARLY:
• Respond to our communications in a timely manner
• Inform us of any changes to your contact details
• Notify us of any concerns or questions before work begins
 

COLLECT ITEMS PROMPTLY:
• Collect completed items within the agreed timeframe
• Storage fees apply after 90 days (see Section 10)

We commit to:
 

PROFESSIONAL WORKMANSHIP:
• Provide services with the skill and care expected from experienced professionals
• Use appropriate materials and techniques for each type of plating or restoration
• Apply over 60 years of family expertise to every project
 

HONEST ASSESSMENT:
• Inform you if we believe a repair is not feasible or advisable
• Refer you to specialist partners for work beyond our capabilities
• Provide honest advice about the condition and value of your items
 

COMMUNICATION:
• Keep you informed of significant issues discovered during work
• Seek your approval before undertaking additional work beyond the original quote
• Notify you when your item is ready for collection
 

CARE FOR YOUR ITEMS:
• Handle all items with appropriate care and respect
• Take particular care with items of sentimental, religious, or historical value
• Store items securely while in our possession

ITEMS DAMAGED DURING WORK:
 

In the unlikely event that we accidentally damage your item during the plating or restoration process, we will repair the damage at our own cost.
 

We will notify you immediately if any damage occurs and explain our proposed remedy.
 

LIMITATION OF LIABILITY:
 

Our liability is limited to repairing damage caused by our work. We are not liable for:
• Pre-existing damage or defects in the item
• Damage caused by inherent weaknesses in the item that become apparent during plating
• Damage resulting from necessary preparation work (such as removing old plating)
• Loss of sentimental or subjective value
 

ITEMS LOST OR DAMAGED IN SHIPPING:
 

We are not responsible for items lost or damaged during shipping to or from our workshop. Customers who choose to ship items are responsible for arranging appropriate insurance.
 

We recommend using tracked and insured courier services for all shipments.
 

FORCE MAJEURE:
 

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: fire, flood, severe weather, power failure, equipment breakdown, supplier failures, or other unforeseen events.

NO REFUND POLICY:
 

All sales are final. Once work has been completed, we do not offer refunds.
 

However, if you are not satisfied with the quality of our work, please contact us immediately. We are committed to addressing any legitimate concerns and will rectify any issues with our workmanship at no additional charge.
 

CANCELLATIONS BEFORE WORK BEGINS:
 

You may cancel your order before we begin work on your item. If you have paid a deposit, it will be refunded in full (minus any bank transfer fees if applicable).
 

CANCELLATIONS AFTER WORK BEGINS:
 

Once work has commenced, cancellations are not accepted. You are obligated to complete the transaction and pay for the work performed.
 

If you wish to discontinue work partway through, you must still pay for all work completed up to that point.
 

DISPUTES:
 

If you have concerns about the quality of work, please contact us within 7 days of collection. We will work with you to reach a satisfactory resolution.

COLLECTION PERIOD:
 

We will notify you when your item is ready for collection. You have 90 days from the date of notification to collect your item at no additional charge.
 

STORAGE FEES:
 

After 90 days, a storage fee of £5 per week will be charged for uncollected items.
 

DISPOSAL OF UNCOLLECTED ITEMS:
 

If items remain uncollected for 1 year (365 days) after completion, we reserve the right to dispose of or sell the items to recover storage costs and the original service costs.
 

We will make reasonable attempts to contact you before disposing of any items, using the contact information you provided.
 

DELIVERY OPTIONS:
 

For large church projects or valuable items in the London area, we may be able to arrange personal delivery. Please contact us to discuss delivery options and any associated fees.

NO EXPRESS WARRANTY:
 

Our work is provided "as is" without express warranty. We do not guarantee that plating will last for any specific period of time, as longevity depends on many factors beyond our control, including:
• How the item is used
• Environmental conditions (humidity, chemicals, salt air, etc.)
• Frequency of use
• Care and maintenance by the owner
 

WORKMANSHIP COMMITMENT:
 

While we do not provide a formal warranty, we stand behind the quality of our workmanship. If our work fails due to a defect in our plating process (not due to wear, damage, or misuse), we will discuss remedies with you on a case-by-case basis.
 

NOT COVERED:
 

The following are not covered and are the customer's responsibility:
• Normal wear and tear from regular use
• Damage caused by customer misuse, neglect, or improper care
• Items dropped, scratched, or damaged after collection
• Tarnishing or patina development (normal for some metals)
• Damage from harsh chemicals, cleaning products, or environmental factors
 

PLATING LONGEVITY:
 

With proper care, metal plating can last 5-10+ years. However, all plating will eventually wear depending on use and environmental factors. This is normal and not a defect in workmanship.

BEFORE AND AFTER PHOTOGRAPHS:
 

We may take photographs of items before and after plating or restoration for:
• Quality control and documentation
• Use in our marketing materials, website, and social media
• Showcasing our craftsmanship to potential customers
 

CONSENT:
 

By using our services, you consent to our use of photographs of your items for marketing purposes. We will not include your name or identifying information unless you specifically request us to do so.
 

RIGHT TO REQUEST REMOVAL:
 

You have the right to request removal of photographs of your items from our marketing materials at any time. Please contact us and we will remove them promptly.
 

For full details, please see our Privacy Policy.

FEASIBILITY ASSESSMENT:
 

Not all items can be successfully repaired or restored. We will assess each item and provide our professional opinion on what is achievable.
 

If we determine that repair is not feasible or advisable, we will inform you and, where possible, refer you to specialist partners who may be able to help.
 

LIMITATIONS:
 

Some repairs may not be possible due to:
• Extent of damage
• Condition of the base metal
• Availability of replacement parts
• Technical limitations of our processes
 

NO GUARANTEE OF STRUCTURAL INTEGRITY:
 

Where we perform repairs as part of our service, these are cosmetic repairs to facilitate plating. We do not guarantee the structural integrity of repaired items, particularly items subject to stress or functional use.
 

For items requiring structural repairs (such as handles, hinges, or load-bearing components), we recommend consulting a specialist metalworker before plating.

WEBSITE CONTENT:
 

All content on our website, including text, images, photographs, graphics, and logos, is the property of Stevenson Platers or used with permission.
 

You may not reproduce, distribute, or use any content from our website without our express written permission.
 

CUSTOMER-PROVIDED IMAGES:
 

Any photographs or images you provide to us remain your property. By providing images for quote purposes, you grant us a limited license to use them for assessing your quote request only.

We are committed to protecting your privacy and personal information in accordance with UK GDPR and data protection laws.
 

For full details on how we collect, use, and protect your personal information, please see our Privacy Policy at: www.stevensonplaters.co.uk/privacy-policy

CONTACT US FIRST:
 

If you have any concerns or complaints about our service, please contact us directly:
 

Email: stevensonplaters@gmail.com
Phone: 07391 007 123
 

We are committed to resolving issues amicably and will work with you to reach a satisfactory resolution.
 

INFORMAL RESOLUTION:
 

We prefer to resolve disputes informally through direct communication. Most issues can be resolved quickly through honest discussion.
 

GOVERNING LAW:
 

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms and Conditions from time to time to reflect changes in our business practices or legal requirements.
 

Any changes will be posted on this page with an updated "Last Updated" date at the top.
 

Your continued use of our services after changes have been posted constitutes your acceptance of the updated Terms and Conditions.
 

For work already in progress, the Terms and Conditions in effect at the time you accepted the quote will apply.

These Terms and Conditions, together with our Privacy Policy and any quote we provide, constitute the entire agreement between you and Stevenson Platers regarding the services we provide.
 

No other representations, warranties, or conditions apply unless expressly agreed in writing.

If you have any questions about these Terms and Conditions, please contact us:
 

STEVENSON PLATERS
 

Email: stevensonplaters@gmail.com
Phone: 07391 007 123
Address: 34 Woodgrange Avenue, Harrow, London HA3 0XD
Website: www.stevensonplaters.co.uk
 

We are here to help and look forward to serving you.